Dealing with difficult people
Lilley, Roy C.2010
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Packed with tips & warnings of potential hazards, this text is suitable for managers or anyone who has to deal with difficult colleagues or the public. It well help you to enjoy difficult people, unlock them, influence them & improve their performance.
Main title:
Dealing with difficult people / Roy Lilley.
Author:
Edition:
Rev. ed.
Imprint:
London : Kogan Page, 2010.
Collation:
x, 148 p. : ill. ; 22 cm.
Series title:
Notes:
Previous ed.: 2002.Includes bibliographical references.
ISBN:
9780749456603 (pbk)
Dewey class:
658.3145
Language:
English
Subject:
BRN:
876455
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