Crucial conversations : tools for talking when stakes are high
2011
Books
'Crucial Conversations' offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically or legally charged situations that can arise in their professional and personal lives.
Main title:
Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al.].
Author:
Edition:
2nd ed.
Imprint:
New York : McGraw-Hill Professional ; London : McGraw-Hill [distributor], 2011.
Collation:
288 p.
Notes:
Previous ed.: 2002.Includes bibliographical references and index.
ISBN:
9780071771320 (pbk)
Dewey class:
153.6
Language:
English
Related title:
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition [electronic resource]
BRN:
236824
More Information: