Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
Hill-Wilson, Martin2013
Books
This title explores how to design and execute a winning social media customer service strategy. Social media is the future of customer service, but successfully integrating it into your current practices is a perilous challenge rife with questions. In this book, two customer service industry experts guide you through the process of integrated social media into your traditional customer service infrastructure.
Main title:
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / by Martin Hill-Wilson, Carolyn Blunt.
Imprint:
Hoboken, New Jersey : John Wiley & Sons, 2013.
Collation:
320 pages ; 23 cm
ISBN:
9781118662670 (hbk)
Dewey class:
658.812
Language:
English
Subject:
BRN:
2192643
Bookmark link:
More Information: