Customer service : career success through customer loyalty
Timm, Paul R.2013
Books
This textbook provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement.
Main title:
Customer service : career success through customer loyalty / Paul R. Timm.
Author:
Edition:
6th ed.
Imprint:
Upper Saddle River, N.J. : Prentice Hall ; London : Pearson Education [distributor], 2013.
Collation:
280 p. ; 26 cm.
ISBN:
9780133056259 (pbk)
Dewey class:
658.812
Language:
English
Subject:
BRN:
1595306
Bookmark link:
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