NVQ/SVQ Level 2 customer service candidate handbook
Bradley, Sally2011
Books
Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards, this handbook covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills.
Main title:
NVQ/SVQ Level 2 customer service candidate handbook / Sally Bradley.
Author:
Imprint:
Oxford : Heinemann, 2011.
Collation:
288 p. : col. ill. ; 28 cm.
ISBN:
9780435046897 (pbk)
Dewey class:
658.812
Language:
English
BRN:
1594940
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