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Difficult conversations : what to say in tricky situations without ruining the relationship

Dickson, Anne, 1946-2006
Books
We all find ourselves in difficult situations where we need to tread lightly - or deal with the consequences, but how often do we say nothing - or say too much? This book aims to help the reader to step back from their own emotions, remain calm and work out the right thing to say.
Imprint:
London : Piatkus, 2006.
Collation:
xv, 239 p. : ill. ; 20 cm.
Notes:
Originally published: 2004.Includes index.
ISBN:
9780749926755 (pbk)
Dewey class:
153.6153.6 DIC
Local class:
153.6
Language:
English
BRN:
1569361
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