Raving fans : a revolutionary approach to customer service
Blanchard, Kenneth H.2011
Books
This is a straightforward and snappy guide to successful customer service. It should prove useful in every kind of organization or business who wish to deliver efficient customer service and achieve bottom-line results.
Main title:
Raving fans : a revolutionary approach to customer service / Ken Blanchard & Sheldon Bowles.
Imprint:
London : HarperCollinsEntertainment, 1998.
Collation:
x, 137 p. ; 20 cm.
Notes:
Originally published: New York: Morrow, 1993.
ISBN:
9780006530695 (pbk)
Dewey class:
658.812
Language:
English
BRN:
1387820
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